Dodson's was recommended to me by family members, so when I needed service, I called them. Best decision I could have made. From the first interaction, Jason was professional and kind with a sense of humor. He relieved many of my concerns over the phone.When he came for the inspection, he was wonderful. I walked him through my concerns and he really listened. I was delighted to find out that what I thought were roaches were really earwigs, and seasonal at that.He took the time to explain the situation clearly and in a wonderfully straightforward manner. He explained that I didn't really need their services (and why that was the case) and told me how to manage the problem myself with an inexpensive yet effective spray that I can get locally.He could easily have persuaded me that the situation was dire and that I needed thousands of dollars worth of ongoing treatments. But instead, he educated and informed me and, in doing so, he ensured that Dodson's is the place that I'll call if I ever have any concerns again. Thank you so much!! 😊
Response from the owner: Greetings Jenni, thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you chose Dodson based on a family recommendation and that Jason exceeded your expectations.From your first interaction, it's clear that Jason's professionalism, kindness, and sense of humor made a positive impression. We're glad he was able to alleviate your concerns over the phone and provide thorough and informative service during his inspection. It's always our goal to listen carefully and address our customers' concerns with honesty and integrity.We're pleased to know that Jason's clear explanation about the earwigs and their seasonal nature helped you understand the situation better. His advice on how to manage the problem yourself with a simple, cost-effective solution exemplifies our commitment to customer education and satisfaction.Your kind words and trust mean a lot to us, and we appreciate your recommendation. Should you have any future concerns or need assistance, please don't hesitate to contact us. Thank you once again for choosing Dodson Pest Control!